Process analysis & improvement
Understand the workflows, name the weak spots, improve step by step. No radical rebuilds.
Systems · Websites · Processes
Nothing gets lost anymore.
Forgotten emails, outdated lists, enquiries left unanswered: I build websites, sales pipelines and systems from the tools you already use — from first contact to signed order, with nothing lost along the way.
For small and medium businesses, trades and SaaS teams.
Tangled workflows in. One clear process out.
Solutions
Systems that work in everyday business
Tailor-made instead of off the shelf. Built in small steps, clearly documented — your team runs it on its own.
Live in production · polgerworks.com
Placement and recruiting system for the construction industry
A complete business from a single mould: bilingual website with forms, lead database with pipeline and automatic follow-up, quoting and billing templates — from zero to live in 48 hours.
- Fast. Website, company email and forms online in two days.
- Filled. Over 600 matching companies researched and in one pipeline — instead of empty lists.
- Effective. First partner and concrete order requests in week one.
Currently in development
Company system for a construction and trades business
Outlook, Excel and friends stay — they get connected into one system where nothing falls through the cracks.
- Connected. Existing tools work together instead of side by side.
- Organised. Contracts filed with structure, found in seconds.
- Reminded. Emails become tasks — deadlines announce themselves.
In daily use
Knowledge base and case assistant for customer support
Support cases follow patterns. An AI-assisted helper knows the assessment and the next step for every case — up to a ready-to-send reply.
- Structured. Case patterns, checks and templates in one knowledge base.
- Guided. Every case knows its next step: reply, clarify or escalate.
- Controlled. Review and sending stay with a human.
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Recruiting pipeline with automatic follow-up
One central overview, automatic replies, reliable follow-up. Decisive wherever skilled workers are scarce.
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Sales pipeline and quote tracking
Quotes tracked, resubmissions automatic. No quote sits idle, no prospect gets forgotten.
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Customer enquiries and case management
Captured centrally, prioritised, followed through to resolution. Clear ownership, happier customers.
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Dashboards and reports
Numbers from all sources brought together automatically. The current status at a glance — no Excel housekeeping.
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Digital workflows and checklists
Shouted instructions and paper become clear steps: form, approval, handover. Everyone knows what comes next.
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Documentation and knowledge base
Documented properly once, findable centrally. Knowledge stays in the company — even when someone leaves.
Your case is not on the list? Most of these systems started as one concrete problem. Tell me yours.
Services
What I work with
CRM & Salesforce operations
Clean data, clear workflows, structured case management. So the system serves the team, not the other way around.
Documentation & quality assurance
Documented traceably, checked with structure. Knowledge stays in the company, not in heads.
Automation with good judgement
Automate where it proves itself: transparent, gradual, controllable. Decisions stay with people.
Websites & online presence
From draft to your own domain with company email — including forms whose enquiries land straight in your pipeline instead of drowning in an inbox.
Lead research & outreach
Matching target customers researched systematically, captured cleanly and followed up on schedule — so acquisition becomes plannable instead of left to chance.
Process
How we work together
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01
First conversation
30 minutes, no strings attached. Where does daily work get stuck?
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02
Analysis
I look at the workflows and show what is worth doing — clearly prioritised.
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03
Implementation
In small steps, clearly documented. Your team takes over.
No project starts before it is clear what it delivers.
Profile
Who I am
I work at the intersection of customers, systems and processes — with a background in engineering, SaaS support and quality assurance for AI systems.
My approach: understand first, then document, then improve. No quick miracles, but workflows that hold.
- Factual. Decisions based on data and facts, not trends.
- Structured. Every step documented and traceable.
- Reliable. Commitments are kept, results can be verified.
Experience
Career stations
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Since 2026
SaaS Account Manager · Climkit
Billing operations & customer success for an energy SaaS platform. Analysing billing cases, root cause documentation, coordinating tech and billing teams in Salesforce.
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2023 – 2025
AI Evaluation Specialist · Mindrift
Quality evaluation of AI systems: building rubrics, checking complex model answers for logic and consistency, structured feedback to improve model quality.
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2022 – 2025
AI Data Quality Specialist · Outlier
Reviewing AI-generated content for accuracy, relevance and safety. Data quality and quality assurance against clear evaluation criteria.
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2023 – 2024
Requirements Engineer (Automotive) · XTRONIC
Requirements management for control units: documentation, traceability, compliance. Developed a standardised methodology and reduced redundant work steps.
FAQ
Frequently asked questions
Do we have to switch tools?
No. I build on what you already use. New tools only where they clearly pay off.
Does this replace employees?
No. It frees them from routine. Decisions stay with people.
How long does a project take?
First results usually within a few weeks. Every step is useful on its own.
Do we need technical knowledge?
No. Everything is documented clearly and handed over so your team can run it independently.
What happens after handover?
The system is yours — documentation included. I stay on board if you want me to.
Contact
Let's talk.
Clearer workflows start with a conversation. 30 minutes, no strings attached. German or English.